FAQ
This page contains frequently asked questions and answers handled by our support department, as well as
It contains helpful hints and tips.
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Q1About your order
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Q1-1What is the minimum order amount?
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Q1-2Is it cheaper if I order in bulk?
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We offer even cheaper prices when you purchase in bulk.
The lot size varies depending on the product, but the standard quantities for parts are roughly 1,000 or 5,000 pieces, and for miscellaneous items, 500 pieces.
Click on the "Contact us here" button on the page of the product you are interested in and make your inquiry via the "Inquiry Cart".
When making an inquiry, please let us know the planned date of use, the quantity required, your budget, etc.
If you can clarify this, the process will go more smoothly.In addition, if you register with our B2B shop, which is exclusively for valued customers, you can purchase at even lower prices depending on the quantity.
What is a B2B shop? | For B2B shopsSign Up
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Q1-3I'd like to make something that isn't listed on your website. Can you do that for me?
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We accept consultations regarding processing and custom-made products other than standard products, as well as the production of original products.
Please feel free to contact us for more information. For inquiriesDetailed order process"Production flow and processing method"You can see it at.
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Q1-4Do you sell retail?
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We are basically a manufacturing wholesaler and do not sell retail.
However, some products are sold through an online shop operated by our company that specializes in small-lot sales.- Example) I want to make 100 original mobile phone straps in a small group.
- Example) You want to use 100 bells for a self-manufactured product at a social welfare corporation.
The online shop is You can see from.
In addition, even if the product is not sold online, we can also sell it in small lots if the conditions of both parties are met, so please feel free to contact us.
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Q1-5Can I order as an individual?
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Yes, we basically do cash transactions, but you can still place orders.
Available for purchase by both individuals and corporations.Please feel free to use the online shop operated by our company.
- If you would like to sell at retail, we have an online store for small lot sales. We sell from just one unit.
The online shop is - If you would like to place a large order, we have a B2B shop exclusively for our valued customers.
If you register as a member on the website below, you can check the information on your personal page.
What is a B2B shop? | For B2B shopsSign Up
- If you would like to sell at retail, we have an online store for small lot sales. We sell from just one unit.
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Q1-6Can I place a large order as an individual?
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Orders can be placed by both individuals and corporations.
Individual customers who are considering bulk orders are also welcome to contact us.
We also operate a B2B shop exclusively for our valued customers, so please feel free to use it.
What is a B2B shop? | For B2B shopsSign Up
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Q1-7I would like to purchase parts, where can I check the unit price?
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We operate a B24B shop exclusively for valued customers where you can check part prices and stock status 2 hours a day.
You can check the unit price by registering as a member on the website below.
What is a B2B shop? | For B2B shopsSign Up
In addition, the online shop operated by our company displays prices for small lot sales.
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Q1-8I would like to check the stock status. How can I do this?
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We operate a B24B shop exclusively for valued customers where you can check part prices and stock status 2 hours a day.
You can check stock availability by registering as a member on the website below.
What is a B2B shop? | For B2B shopsSign Up
For online shops that sell in small lots, please contact us using the inquiry form on each shop page.
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Q1-9Will out-of-stock items be restocked?
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Q1-10I would like to make changes to my order, how do I do this?
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If you would like to add or change your order, please contact us and our sales representative will
We will contact you.If you are purchasing from an online shop that sells in small quantities, please contact us using the inquiry form on each shop page.
- Please note that we cannot accept changes after the product has been shipped.
- Please note that we cannot make any additions or changes if product arrangements have already been made.
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Q1-11Can I return or exchange items?
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We only accept returns and exchanges for products in stock and within 7 days of receipt.
- In the case of returns or exchanges due to customer convenience, the customer will be responsible for return shipping fees, fees incurred for reshipment, and refund fees.
- Please note that we are unable to accept any returns or exchanges for products that are not in stock and are made to order.
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Q1-12I want to cancel my order, how do I do it?
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If you wish to cancel, please contact us using the details below.
For inquiriesFor online shops that sell in small lots, please contact us using the inquiry form on each shop page.
Once we receive your cancellation request, we will check the status of the arrangement and then let you know whether the cancellation is possible or not.
Please note that if product arrangements have already been made, orders cannot be cancelled.
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Q2Payment and invoice
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Q2-1Q1. Do you offer payment terms?
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The first transaction will generally be a cash transaction.
(Cash on delivery by courier, shipping after confirming payment by bank transfer)Customers who wish to purchase on credit will be screened separately and will be informed individually.Payment terms of order information.
For online shops that sell in small lots, please check the usage guide on each shop page.
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Q2-2Can I request a quote?
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Yes, you can request a quote.
On the product page for which you would like a quote, click the <Contact us here> button and make your inquiry via the "Inquiry Cart".
When requesting a quote, please specify the planned date of use, required quantity, budget, etc. to ensure the process goes smoothly.
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Q2-3Is an invoice included with the product?
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Yes, it will be sent together with the product.
- If the sender has been changed, the delivery note will not be included.
In addition, if you register with a B2B shop exclusively for valued customers, you will be able to download the invoice from the "Purchase History Details" page (the "Order Details/Reorder" button in the purchase history).
(The download button will appear after the product has been shipped.)What is a B2B shop? | For B2B shopsSign Up
Online shops that sell in small lots no longer include invoices.
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Q2-4Do you support the invoice system (qualified invoice storage method)?
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Yes, we are a qualified invoice issuer.
The invoices, delivery notes, and receipts issued by our company will include the business registration number, the amount by tax rate bracket, and consumption tax.
■ Eligible invoice issuer registration number
Daioh Manufacturing Co., Ltd. Registration number: T6-0105-0101-1308
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Q3Delivery
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Q3-1I have placed multiple orders. Will the orders be shipped separately?
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Generally, if you order multiple items together, they will be shipped together.
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Q3-2When will my item arrive?
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Q3-3Can you ship it today?
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Normally, if the item is in stock, it will be shipped on the same day if the order (payment) is completed by 12:XNUMX noon.
In our B2B shop exclusively for valued customers, we will ship items on the same day if the order (payment) is completed by 14 p.m., as long as the item is in stock.
What is a B2B shop? | For B2B shopsSign Up
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Q3-4Can you send it overseas?
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We apologize, but we only deliver within Japan.
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Q4About the product and materials
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Q4-1Do you have a price list for your products?
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Sorry, we don't have a price list.
The products listed in the catalogue are
You can check the price on the website below and purchase it directly.Small quantity (less than 100 pieces):online shop
- This is an online store operated by our company that sells small lots. We sell from just one item.
Large lot (100 or more):B2B shop
- After registering as a member of the B2B shop, you can check the unit price and stock status.
- Since the B2B shop is exclusively for sales by affiliated stores, you must register as an affiliated store (free of charge) in order to use it.
What is a B2B shop? | To register as a member store,
- Some products may not be listed.
If you contact us, our sales staff will contact you.
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Q4-2Can I get a product sample?
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Q4-3Do you have a product catalog?
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We have a parts catalog for key chains called "Tsunagu," as well as a catalog for new products and OEM products called "Product Guide."
The catalogue for each product is"View catalogue"You can view it from here.
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Q4-4Can I use the products I purchase commercially?
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There is no problem with selling or commercially using secondary products or processed products made using our parts.
- As a general rule, the unauthorized reproduction, distribution, or sale of the patterns, designs, and images of our original products and collaborative products is prohibited.
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Q4-5Is it possible to reprint images?
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Reproduction without permission is prohibited.
The designs and product photos used on our website etc. are basically produced by our company.
The product images on the site are copyrighted, so if you wish to use them you will need to get permission from us. Please contact us for further details.
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Q4-6What kind of materials do you work with?
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Metals such as iron, brass, aluminum, cast iron, etc.
Materials for UV printers (acrylic, MDF, PU, PVC)Synthetic resin (PVC, polyester, plastic)
We carry a wide range of products including tapes for mobile phone straps (synthetic fibers, synthetic leather, genuine leather).
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Q4-7What does "plating" mean on the product page?
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This is the indication of the surface treatment (coating of a thin metal film) applied to the product.
Even if the color is the same, the appearance of the color will vary depending on the type of plating, so we have listed it in conjunction with the color notation.- Example: Nickel: Light silver with a slight yellowish tint
Chrome: pale silver
The types of plating are as follows:Surface finishing.
- Example: Nickel: Light silver with a slight yellowish tint
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Q4-8What does "wire diameter" mean on the product page?
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It indicates the thickness of the wire (the line part) used to form hooks, rings, chains, etc.
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Q4-9Can you provide a certificate that no harmful substances are used?
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Currently, there are a wide variety of prohibited substances, and it is nearly impossible to analyze, investigate, and certify all of them. However, in order to meet customer requests as much as possible, we narrow down our targets and provide information as appropriate.
In addition, we have an in-house X-ray fluorescence analyzer, so we can perform simple tests on the same day to check for the content of heavy metals such as lead, which is subject to RoHS regulations.
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Q4-10Is it imported or domestically produced?
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We switch between imported and domestic products, considering the balance between quality, delivery time, and price.
For example, if the lot size is large and the price is steep, we will consider importing, but if the lot size is small and delivery time and quality are important, we will produce domestically.
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Q4-11Is it possible to deliver to factories in China?
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Our companyChina local officeWe deal directly with your Chinese factory.
Payment is possible.
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Q5About the production of original goods
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Q5-1What kind of original products can you make?
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Q5-2What kind of processing can you do?
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Printing process (UV printing, laser marking, silk),
We can do plating, pressing, casting (rubber casting, die casting), coloring and epoxy processing.We can also handle packaging of finished products.
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Q5-3I don't know how to create a design, but can you still make goods?
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Q5-4Can you make products that are not listed on the website?
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Q5-5Please tell me the process for producing original goods.
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Q5-6Can you make original products in small quantities?
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For some products, we offer an original processing service called "DAIO Plus" for small-lot sales at our online store, which we operate. This service is available for purchase starting from one unit.
The original processing service [DAIO Plus] is an individual printing service for those who can create design data using Illustrator or other software.
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Q5-7What is the file format for the plate and drawing data?
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These are the file formats we handle.
Logo data, illustration data Ai or PDF files recommended Photo images, scanned images JPEG, BMP, PDF, PSD
■Data pasted into Excel or Word cannot be processed or fine-tuned after it has been pasted, so please use the original image data before pasting.3D data, 3D-CAD data STL, STP For data other than the above, please contact us.
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Q5-8Is it possible to order custom made products?
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There may be a minimum lot size and mold fee charged separately, but we can accommodate your request.
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Q5-9Can you also make the mounts and pack the items individually in OPP bags?
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There will be an additional charge, but we can accommodate your request.
The cost will vary depending on the materials provided and arranged by our company.
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Q6About online shops and stores
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Q6-1Do you have an online shop?
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Q6-2What is a B2B shop?
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This is a members-only online shop operated by our company exclusively for corporate and sole proprietorship customers.
You can check part prices and stock status 24 hours a day.Since the B2B shop is exclusively for sales by affiliated stores, you must register as an affiliated store (free of charge) in order to use it.
What is a B2B shop? | To register as a member store,
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Q6-3How long does it take to register as a B2B store?
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Q6-4Do you have a physical store?
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Unfortunately, we do not have a physical store.
Please feel free to use the online shop operated by our company.
- If you would like to sell at retail, we have an online store for small lot sales. We sell from just one unit.
The online shop is - If you would like to place a large order, we have a B2B shop exclusively for our valued customers.
If you register as a member on the website below, you can check the information on your personal page.
What is a B2B shop? | For B2B shopsSign Up - If you would like to discuss business or see examples of our products, we have showrooms at our Tokyo head office and Osaka sales office. "Showroom Visit Form (Link)"Please feel free to apply.
- If you would like to sell at retail, we have an online store for small lot sales. We sell from just one unit.
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Q6-5Can I order over the phone?
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Generally, we ask that you place your order online.
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Q6-6Can I change my payment method?
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You can change your payment method to any method other than credit card payment.
- In case of bank transfer: Can be changed to cash on delivery
- Cash on delivery: Can be changed to bank transfer
- For card payments: Can be changed to bank transfer or cash on delivery
- To change to card payment, you will need to cancel your order and place it again.
If you wish to make any changes, please contact us using the details below.
For inquiriesFor online shops that sell in small lots, please check the usage guide on each shop page.
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Q7Receiving emails and other information
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Q7-1I made an inquiry but haven't received a reply.
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The following causes are possible.
- Your email settings may have classified the email as spam.
Please check your spam folder. - It's possible that your email address is set to reject incoming emails.
Please make sure that your email settings allow you to receive emails from the address "info@daiomfg.co.jp".
We usually respond within two business days (excluding weekends and holidays).
If you do not receive a reply within a few days, please contact us using the inquiry form or the details below.Email: info@daiomfg.co.jp
- Your email settings may have classified the email as spam.
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Q7-2Handling of personal information
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About the handling of personal information"privacy policy" for more information.
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Contact us.