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Business Continuity Plan (BCP)

We have prepared a BCP (Business Continuity Plan) in preparation for the occurrence of a Tokyo metropolitan area earthquake (M7.3 seismic intensity 6+ class) and prepared to maintain business activities as much as possible in the event of a disaster.
If the head office (Tokyo)/Tokyo sales office/Misato factory has a major hindrance to the business under the control of the Tokyo Metropolitan Earthquake, the BCP will trigger “early recovery of business” and “delivery due to switching between sales, manufacturing and distribution bases” We will strive to minimize delays."

Disaster response policyPDF

It is expected that the means of contact with customers will be hindered due to damage to the infrastructure, communication regulations, traffic regulations, etc., which will be received in the event of a disaster.
Head office/Tokyo sales office/Misato factory If you cannot reach the telephone/fax line, or if you cannot reach the person in charge on your mobile phone, we will wait until the restoration of public infrastructure and the business restoration of our Tokyo side. We will take over the order from the customer and handle it.

Correspondence window

Osaka office Telephone 06-6643-7801 FAX 06-6643-7805

Notification of recovery status

The disaster response status will be published and updated on the top page of this website at any time.

Regarding how to contact Tokyo staff

  • The Osaka Sales Office (TEL 06-6643-7801) will mediate with the staff in Tokyo.
  • The staff has a mobile device that can be used online for emergency contact.
    If you need direct contact without going through the Osaka office, please try email.

Inquiries about our BCP system

East Japan Customer Phone 03-3876-1341 (Contact: Kishinami, Suzuki, Kato)
West Japan Customer Phone 06-6643-7801 (Person in charge: Nishino)

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  • Click here for inquiries Eastern Japan 03-3876-1345
  • Contact us Western Japan 06-6643-7801
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